Frequently Asked Questions
Posted on 19. Nov, 2009 by OneNote in Help Articles
During the Microsoft Office 2010 Beta program, we expect our customers to have many questions about Office 2010 and OneNote 2010. This Help article will be periodically updated to address such questions, so that you can easily check out the latest rumor control whenever you return to this site.
If you have questions about OneNote 2010 Beta (or about Office 2010 Beta in general) which are not already answered in one of the other Help articles on this site, please post them below. Responses cannot be guaranteed, as Beta software offers no technical support. For more information, please read About This Site.
Note: Answers provided here are intended for the Beta versions of Microsoft OneNote 2010 and Microsoft Office 2010 and may not apply to the final, released versions of the software. Information provided on this page (and on the rest of this Web site) is provided “as is,” with no warranties (expressed or implied), and it confers no rights.
Frequently Asked Questions about Microsoft OneNote 2010 Beta
- Is the OneNote Web App and SkyDrive integration available for Beta testing?
No — the OneNote Web App was not included in the Office 2010 Beta download package because it was still undergoing testing. However, this feature is now available in the released version of OneNote 2010. For more information, click here.
- When I try to share a notebook in a Web location, I get the error message “This service is currently not available.” What’s wrong?
Please see the answer to the previous item titled, “Is the OneNote Web App and SkyDrive integration available for Beta testing?”
- Why does the ribbon keep disappearing whenever I click a ribbon tab and then return to edit my notes?
While the other programs in the Microsoft Office 2010 suite all display the ribbon by default, OneNote 2010 hides the ribbon when it’s not in use. This is an initial “factory setting” intended to maximize the amount of note-taking space you have on a page — especially if you’re working on a laptop, Tablet PC, or a netbook with a smaller screen. You can freely change this setting by pressing CTRL+F1 to toggle the ribbon on or off.
- Does OneNote 2010 Beta come in a native 64-bit version?
Yes — when you downloaded the Microsoft Office 2010 Professional Plus Beta, you were given the choice to download either the 32-bit (x86) version or the 64-bit (x64) version. If you downloaded the 64-bit version of Office 2010 Beta, OneNote 2010 Beta will be available in its native 64-bit version. If you downloaded both versions, you can use your Multiple Activation Key (MAK) code to activate either version.
- Does the “Send to OneNote” print driver work on 64-bit systems?
Yes — OneNote 2010 Beta includes a fully functioning “Send to OneNote” print driver in both the 32-bit and 64-bit versions, and both versions work on 64-bit versions of Windows Vista and Windows 7.
- When using the “Dock to Desktop” feature on a netbook, OneNote docks to the top of my screen instead of to the right side. How can I get the original left/right split back?
Left-click and hold the title bar of the docked OneNote 2010 window and then drag it to the side of the screen, releasing the mouse button only once you’re outside of the docked OneNote window. This should work for docking the OneNote window to any side of your screen. (Special thanks to our Beta tester Elena for submitting this tip.)
- Are there any page, section, or notebook templates available for OneNote 2010 Beta?
Yes — you can download any of our free OneNote 2007 templates and use them with OneNote 2010 Beta. Click here to view the full list of template categories.
- How do I apply a template? I see no command for doing this on the ribbon.
Some commands have been moved to more contextual locations in OneNote 2010. Since it’s only possible to apply a template to a new page, the command has been moved to the New Page button menu. Click the little downward-facing triangle next to the New Page button (located at the top of your page tabs), and then click Page Templates. This opens the Templates task pane, where you can browse, apply, manage, download, and customize OneNote templates.
- I’ve installed Microsoft Office 2010 Beta on my Windows smartphone but I can’t get OneNote 2010 Beta to sync. What’s wrong?
This is a known issue in the 64-bit version of OneNote 2010 Beta. You can successfully sync with the 32-bit Beta client, but the 64-bit Beta client is currently having sync issues. We’re working hard to resolve this issue in the final version.
- When does OneNote 2010 Beta expire?
OneNote 2010 Beta (and all the other programs in the Office 2010 Beta) will expire in October 2010. At that time, you can uninstall the Beta software and download the trial version of OneNote 2010 or purchase the retail version. OneNote 2010 will be available for purchase as a standalone version and it will also be included in all of the Microsoft Office 2010 suites.
- Is OneNote 2010 Beta available for the Mac?
No — at present, OneNote 2010 Beta is available for Windows only. Please see the full system requirements for more information about running OneNote 2010 Beta.
- Is there a OneNote app available for the iPhone?
No — at present, OneNote is available for Windows computers and Windows Mobile phones only. Please see the full system requirements for more information about running OneNote 2010 Beta.
- Is OneNote 2010 Beta available in languages other than English?
Yes — aside from English, all of the programs in the Office 2010 Beta are also available for use in Simplified Chinese, French, German, Japanese, Russian, and Spanish. The final retail version of all Microsoft Office 2010 programs including OneNote 2010 will be available in several additional languages.
- I love the OneNote 2010 Beta and can’t wait to get my hands on the final version. Where can I purchase it?
The final retail version of OneNote 2010 is now available at the The Microsoft Store. OneNote 2010 is available as a standalone version or as part of any of the Microsoft Office 2010 suites, including the popular Home and Student Edition. You can order a physical, boxed product or opt for the “green” electronic download.
Frequently Asked Questions about Microsoft Office 2010 Beta
- Where can I download the Office 2010 Beta?
Now that the finished version of Microsoft Office 2010 has been released, the Beta program has been closed. If you have already downloaded the Beta, you can install and use it until October, 2010. After that time, you must remove the Beta software or replace it with the released version of Microsoft Office 2010.
- What exactly is “Beta software”?
“Beta” is a nickname for software which has passed a significant internal stage of software development and is being made available to a larger community of users for testing purposes. A Beta release allows real-world users to try out the software on a variety of computer systems and configuration environments and provide feedback about any issues or malfunctions that they may find in the software. If you haven’t participated in a public Beta before, please understand the risks that are commonly assumed of and associated with Beta-level software releases. Because it is still undergoing testing, Beta software can be unstable and could potentially cause crashes or data loss. If you cannot install the Office 2010 Beta on a separate computer for safe testing purposes and you still want to test-drive the software on your main PC, please be sure to completely back up your computer and all files that you care about. If you’re using Windows 7, click here to learn how to back up your hard drive. We’re very excited about this release and are proud of the hard work that has gone into these products, but final testing has only just begun. As with all Beta products, the Office 2010 Beta is not covered by Microsoft Technical Support and provides only limited (if any) finalized documentation. You should never rely on Beta software to do mission-critical work.
Note: Answers provided here are intended for the Beta versions of Microsoft OneNote 2010 and Microsoft Office 2010 and may not apply to the final, released versions of the software. Information provided on this page (and on the rest of this Web site) is provided “as is,” with no warranties (expressed or implied), and it confers no rights.
Robert Austin
27. May, 2010
how do I simply print a page?
Jeff
22. May, 2010
I’d like to use a calendar page in OneNote and link it to Outlook so I could click on the link to access/view my Outlook calendar from OneNote and view or make changes to the Outlook. Is this possible? If so, how?
Dave
16. May, 2010
I have the release version of OneNote installed and I’m getting the ‘This service is unavailable’ message when I go to share to a Web Location. I thought this was supposed to be operational after the beta was over. I can save 2010 Word docs to SkyDrive okay – why not OneNote?
Paul
14. May, 2010
I am trying to find the feature that in 2010 for screen clipping options. It doesnt seem to be there. I want to be able to take a screen clipping and have it appear on the same page as the previous clipping and not have it placed on another page and then having to cut and paste later.
Online CNA Classes
11. May, 2010
What a great resource!
Jack French
05. May, 2010
Use OneNote 2007 all the time. I use Send to One from Word 2007 and other programs, but can’t seem to find the mechanism to “Send to OneNote” either in a dropdown menu or an Icon button on a Ribbon in 2010 version.
Is it there yet?
Geri
04. May, 2010
To repeat “Bill’s” question: Can I email from OneNote if I’m using something other than Outlook? It says you can set the default email, but I can’t find it.
Aaron
28. Apr, 2010
No templates and designs for the pages in 2010, but love the new ribbon other than older versions.
cna training
18. Apr, 2010
found your site on del.icio.us today and really liked it.. i bookmarked it and will be back to check it out some more later
Bruce
18. Apr, 2010
Somehow, someway, every one of my computers folders for …now have a OneNote file attached to them. I don’t understand what I may have done?
Dan
14. Apr, 2010
how do you edit the settings for “favorite pen” in One Note?
forex robot
13. Apr, 2010
nice post. thanks.
Ned
12. Apr, 2010
I am using sharepoint and for some reason embedded files (only those that show they were inserted from a temp file) aren’t opening if the temp folder is gone. Yet I can email myself the page with those files and then open the files. Seems like OneNote doesn’t check the Sharepoint server or local OneNote cache when requesting to open an embedded file in all situations, though the files are there.
Bob
11. Apr, 2010
Why are the ribbon categories collapsed instead of in view as in other Office applications? When you click on a ribbon tab the ribbon opens to show the categories, but cover up the top of the OneNote page.
Bob
11. Apr, 2010
There were some add-ins for OneNote2007 that allowed sorting of sections and pages. Will these be available for the 2010 version?
Ralph
06. Apr, 2010
Is there a way to edit the properties of Styles? I need to change the font type, text color, etc. and cannot find any way to do it using Styles. It is very time consuming and frustrating have to do all of this manually every time I change a Style. Thanks.
Dennis
05. Apr, 2010
I have yet to find anything on the video conference recording system. How does one adjust the video correctly. I made ten test using different kbs settings and there is this stupid Selection at the top asking: When Playing linked audio and video, rewind from the start of the paragraph by the following number of seconds: What the heck is this about and how does one get the video and voice to match without the video jerking around. I have tried 256kbs Thur 1400kbs .
Mark
03. Apr, 2010
PLEASE produce OneNote on Mac, I would pay USD$100 for that product ANY day; its head and shoulders above anything else similar on the Mac! Please….! This product is really missed…!
Phil
01. Apr, 2010
I remember in 2007 version being able to create a new notebook from a file hierarchy on my harddrive, that is, my entire client directory, broken down by client files, and subdirectories such as correspondence, billing, exhibits, etc. the notebook would automatically have the structure of my client directory, then I could create new pages or sections where needed for each client.
I cant find that in 2010. It seems to me there was an option to “create notebook from directory folder” or something like that. . .
Larry
29. Mar, 2010
In Outlook Contacts 2007, I was able to link contacts to one note pages from a hyperlink on the contact. Is this still available? It was pretty handy…..
Taylor
22. Mar, 2010
When I try to write something like a small curved line, I get jagged staircases… what’s going on? The moment I release, my clearly smooth lines are turned into digital chicken scribble.
ed
21. Mar, 2010
I copy text from the web and place it into oneNote. But when I search for text in those notes OneNote doesn’t find them. I’ve checked my search settings and it’s set for to search across all notebooks. Any ideas?
Tex
18. Mar, 2010
There is nothing on this site about OneNote starting up on start up. This needs to be added here plus disabled or on option to disable it so it doesn’t start up during computer start up. I dont even use this part of Office yet, maybe plan to later but still dont want it to start up during startup. I have also sent a frown in due to this with explanation of this what i am saying.
Anybody know where a setting for this is ?? If not just disable it out of your start up folder i guess for now.
Jay
14. Mar, 2010
Whenever I print a Powerpoint or PDF file to ON 2010, I get all the slides/pgs or the file under one page. Is there any way to get them to one page/slide of original file per page of ON? ON 2007 had that by default.
Matt
14. Mar, 2010
Will OneNote be available in the Mac 2010 version of office?
susan linehan
10. Mar, 2010
I made myself custom tags and loved them. But after closing the program and shutting down the computer, when next I opened it the custom tags had vanished from the dropdown box. They are still on the pages and I can search by them, but without redoing them in the “customize” window there is no way of adding them again to new items. Anyone else have this problem ?
sandy
08. Mar, 2010
Trying to print sheet music (file type of file ?) Onenote has the document but I swear I see a print button. Clearly I don’t know a thing about this program.
Bill
07. Mar, 2010
Also would like to see more control over tables and table formating.
Bill
07. Mar, 2010
Would love to see a feature where entire sections and subsections can be copied and pasted within the same notebook. For example, I create a blank template for an entire section (e.g. project) that contains multiple sections and/or pages. The ability to copy an paste the entire thing to a new one would be invaluable.
Sandy
07. Mar, 2010
I have been using OneNote 2007 (its great) for two years and was wondering if I can use it over the web. I don’t use share point, I just want to be able to access OneNote 2007 from different computers by using the web.
thanks
Sandy
Denise
06. Mar, 2010
I’m using OneNote to store articles from magazines and other sources, I would love it if you could put in a photo or page that doesn’t look like a printout of an 8.5 x 11 page with a 2″ x 3″ photo in the middle In other words, isn’t there a way to eliminate all the “white space” when you drag and drop a small image? Other than that, OneNote is the best thing that has happened to computing since spreadsheets. :)
Curtis
01. Mar, 2010
Please, please add a Evernote import feature. Evernote has a number of shortcomings around sharing and filing that OneNote solves easily. Please make it easier to move all my Evernote files over.
WH
23. Feb, 2010
I wish there was a way to import my Evernote file and categories so I can test OneNote.
Rich
21. Feb, 2010
I keep receiving a message that my Onenote files are corrupted. Do you know may be causing this?
Bill
18. Feb, 2010
Can I email from OneNote if I’m using something other than Outlook? It says you can set the default email, but I can’t find it.
Gydeon
17. Feb, 2010
I am pretty sure that this function is not available in OneNotes.
My suggestion is a build in scientific calculator that drops down off the ribbon command line. I am a chemical engineering student and it gets annoying when I have to rearrange the windows so the calculator and my notes are visible at the same time. I think the drop down calculator would be a way to solve the issue.
Jim
14. Feb, 2010
Is it possible for OneNote to search inside of files that are added as attachments? Such as Word, PDFs, etc.
Steven Freedman
10. Feb, 2010
Is it possible to print anything other than pages? For example: I have a book with 30 pages, each one a project. I would like to print a list of the projects, ie a list of the pages. It would be nice to print a list of the sections also, or the sections with the pages — in other words, an outline.
Kojak Edwards
10. Feb, 2010
Just printed an Excel file (2007) to One Note(2010). The Excel file had 5 columns and maybe 10 rows. When I opened One Note, there were only 3 columns, and all the rows.
Went back to Excel and Save Print Area: and tried again to print to One Note. Same thing, One Note only displays 3 columns.
Not a good thing.
Brenda
10. Feb, 2010
Is there a way to screen capture bits of video to be used later?
Stew
10. Feb, 2010
One feature that I don’t see in ON 2010 is the option to always jump to the top of a page when you click on the page’s tab, or navigate to it any other way. Sometimes it bugs the heck out of me when I go to the page and it’s scrolled to the bottom.
I understand how that would be good *while* you’re taking notes. But it’s a total pain when you’re browsing a new shared notebook and you always have to scroll back to the top.
Jeff
08. Apr, 2010
Just a thought: practice regularly using the “Home” key on your keyboard? It’s an integral part of my typing experience, now that I’ve made a habit of using it.
Chris Leiter
09. Feb, 2010
OneNote is bad at math. When entering the formula Log(25000)= the results come out as 10.12663110385034. However, Caculator shows the value as 4.397940008672037609572522210551.
Lisa
08. Feb, 2010
I am new to One Note. Can I use this software for recipe organization? I would like to be able to scan a vast collection of recipes and organize them with the help of a software program. Is there any tutorial that can show me how to do this?
Stew
10. Feb, 2010
Lisa,
You could absolutely do this. It’s mostly a matter of deciding how you want to organize the section groups (maybe by cuisine?) and the tabs (by time vs by main component (chicken, fish, etc), then start creating pages. You can easily move pages to reorganize later, but it’s good to spend a couple minutes planning first.
Be sure to include keywords on each page to cross-reference the recipies so you can search for them. For example, if the page is for Chinese pan-fried dumplings (Mmmmm!), be sure to put keywords like: chinese, appetizer, sausage, etc somewhere on the page (maybe at the top?). That way you can find this one by searching your whole notebook for any of those words.
Have fun!
John
08. Feb, 2010
Two issues:
1. It would be nice to toggle on/off the visibility of tags associated with a note so I easily see what I had applied.
2. When I created a summary page, a note that was a bulleted list was broken down to the individual lines and then scattered in the summary in alpha order. I want the bulleted list to remain intact as a single note in the summary.
Joseph
05. Feb, 2010
How do you move a page to go under a different heading? Also, is there a way to input data (written & sound) from my Pulse SmartPen into One Note?
Thanks!
Stew
10. Feb, 2010
Joseph,
1. Click and drag the page’s tab (on the right) over the notebook tab you want to move it to. To move to another notebook, click and drag the page’s tab over the notebook’s tab (on the left) and hover for a second. When the list of sections in that notebook pops up, drag and drop the cursor over the desired section.
2) As far as I know, there’s no direct support for smartpens, especially the audio. You can certainly drag and drop any text and drawings from your SmartPen, once you’ve got them in their proprietary application, though it may all come over as an image. So you couldn’t edit the text in OneNote. But OneNote should be able to index the image’s text so you can search on it!
Good luck.
Ami
04. Feb, 2010
Any good pen-input devices for onenote?
Thanks
Ben Mcallister
02. Mar, 2010
Hi Amy – You might try Capturx for MS OneNote from Adapx. http://www.adapx.com
b
Steve
02. Feb, 2010
When printing to OneNote, all pages go to the Unfiled Notes Notebook. Is there a way to print directly to subfolders under different workbooks?
Mitigation Elf
28. Jan, 2010
I love the additions and upgrades that ON2010 offers. I know very well that ON is not intended to be a word processor nor a database nor a spreadsheet, yet we consumers keep pushing to have features from all of these types of applications integrated into ON.
So I am going to do it again. I know I can type numbers in a row, use the plus symbol and the equals symbol and get a total. Is it possible to get ON to do more advance math or to have it add in a colum rather than row?
I do see in the ribbon an equasion tool which I presume is going to be similar to the equasion tool in Word. I can not get it to “ungrey” no matter what I try.
John Wsol
13. Feb, 2010
If your OneNote file is 2007 format you cannot use the Equation tool. Create a NEW OneNote using 2010 and you will be able to try to do equations.
Dan Browne
28. Jan, 2010
Is the table functionality in onenote 2010 going to be more excel-like?
It would have been really useful to be able to do some simple spreadsheet like functions in previous versions of onenote (of which I am a big fan). For example: snippets of spreadsheets…..
Thanks
NoCouth
27. Jan, 2010
NIIIIIICCCCCCEEEEE product!! Love the “print to OneNote integration” for my 64bit Windows laptop (although David’s workaround was appreciated)! Also, I just LOVE the format painter — thank GOD!!
Two things:
1.) When I use “clip” to bring in something from the internet (which comes in as a “pic” of course), if I draw on it, or annotate it, how can I “anchor” these things to the picture so if I later add a couple paragraphs to the text before the pic, all the markings STAY PUT on the “moving” pic? The markings, circles, etc. don’t move… but the clipped pic adjusts and moves down the page.
2.) I do a lot of writing, which I later may need to transfer to Word for formatting reasons — including annotating some comments as footnotes. In ON, Is there a way to annotate footnotes (or even “endnotes”) so later if I transfer the doc to Word, the footnotes could be easily transferred somehow? Thanks!!